Blog - Nirvanix

If you are unfamiliar with what call center outsourcing is, then fret no more. This term is commonly used when

It doesn’t take a rocket scientist to look around and realize that in this day and age the internet has

If you work in a large or small business, it’s no secret that tons of voice calls take place on

Nowadays, most businesses will look into certain outsourcing call center services providers in exchange for all the benefits that are

For those that have started a business, big or small, establishing your brand by obtaining a business phone number will

For those that are call center managers, it’s evident that every decision you make will directly or indirectly impact your

A virtual call center is most commonly known as a contact center where agents support all types of customer needs,

Voice over Internet Protocol phone systems, or commonly known as VoIP phone systems, offers customers a unique and growing range

Voice Quality Monitoring

The rise of technology has affected every aspect of our personal and professional lives, from the way we order groceries,

For most companies, customer service is a key component in business success, but for others, customer service isn’t even on