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Voice over Internet Protocol, also known as VoIP, has been gaining much popularity in the business world. VoIP provides customers
If you are a business, you know that one of the most important aspects of customer service is communication. Most
Throughout the business world, call centers deal with the bulk of business for most companies. Inbound and outbound call centers
An outbound call center is quite similar to an inbound call center but exclusively deals with outbound calls. Simply put,
For those that don’t know much about inbound call centers, we will explain this term as simply as we can.
Perhaps the biggest change to come out of 2020 has been the normalization of working from home. Once relegated to
If your small business is looking for an effective and reliable method of communication, then a cloud-based system might be
With the increase in digital communications, the staffing of call centers is imperative to the success of a company. In
Finding the right phone system for your business is a key way to bring in more profits and craft better
n short, VoIP services move voice traffic from the traditional IP phone networks to the internet. Rather than having phone