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VoIP Rate Comparison: Understanding Business VoIP Pricing in 2023

Voice over Internet Protocol (VoIP) phone systems have rapidly grown in popularity among businesses over the past decade. By transmitting voice calls over the internet rather than traditional phone lines, VoIP offers greater flexibility, advanced features, and significant cost savings compared to legacy telephone services.

However, VoIP pricing can vary widely depending on the provider, number of users, minutes used, and features enabled. It’s important to have a solid understanding of how VoIP rates are structured before choosing a provider.

This comprehensive VoIP rate comparison guide will examine:

  • The advantages of VoIP phone services
  • Key pricing factors that impact VoIP costs
  • How VoIP compares to traditional phone services
  • Current VoIP pricing from top providers
  • Tips for getting the best deal on business VoIP

By the end, you’ll have a firm grasp of VoIP rates and how to choose the most cost-effective solution. Let’s dive in!

I. Introduction to VoIP

First, a quick introduction to VoIP and its growing prominence:

What is VoIP?

VoIP stands for Voice over Internet Protocol. It is a method of transmitting phone calls over the internet or IP network rather than traditional analog telephone lines.

With VoIP, your voice is converted into digital packets that are sent over the internet to the call recipient. This allows you to make and receive calls via an internet connection rather than a phone line.

VoIP Growth and Popularity

VoIP has seen massive growth over the past 10+ years among businesses:

  • Global VoIP revenues have grown by over 15% annually since 2008.
  • Over 80% of call centers now use VoIP systems.
  • By 2024, the VoIP market is projected to be worth nearly $100 billion.

VoIP adoption continues accelerating as more businesses transition away from conventional phone lines.

Importance of VoIP Cost Knowledge

With rapid VoIP growth, it’s essential to have a strong understanding of VoIP pricing models, rate factors, and where cost savings can be achieved compared to traditional telephony.

This guide will provide that comprehensive overview so you can make informed decisions around business VoIP services.

II. Key Advantages of VoIP Services

Before diving into VoIP rates, let’s review the many advantages of VoIP that make it an attractive option compared to conventional phone services:

A. Substantial Cost Savings

The #1 advantage of VoIP is significant cost savings, with businesses seeing 40-50% lower bills compared to traditional landlines. Savings result from:

  • No line rental fees – VoIP uses your internet connection rather than physical phone lines.
  • No long distance charges – With VoIP, all calls are considered local.
  • Lower international call costs – VoIP offers inexpensive international calling plans.
  • Scalability – VoIP systems can easily add new lines without higher costs.

B. Advanced Features & Flexibility

VoIP enables a wide array of convenient calling features not supported by standard phone lines, like:

  • Auto-attendant and interactive voice menus
  • Call forwarding, waiting, and transferring
  • Call monitoring and recording
  • Video calling and conferencing
  • Voicemail transcriptions

C. Scalability

VoIP systems make it easy to scale up (or down) your number of phone lines and features as your business grows. Lines can be added instantly without new hardware.

D. Mobility

Since VoIP utilizes the internet, phone service is no longer tied to a physical location. Employees can make or receive business calls remotely via their mobile devices.

E. Call Quality

VoIP calls convert voices to digital signals, allowing for HD voice quality. Call clarity is often superior to analog phone lines.

Now that we’ve reviewed the key benefits, next we’ll explore the pricing models and factors that make up VoIP costs.

III. Key Factors That Impact VoIP Costs

VoIP pricing can vary tremendously based on your:

  • Number of users
  • Minutes used
  • Types of calling features enabled
  • Add-ons like toll-free numbers
  • International calling needs
  • Service provider

Let’s break down each of the core components that determine total VoIP costs:

A. Provider Subscription Fees

Most VoIP providers charge a monthly per-user subscription fee. This covers the core phone service plus basic features like:

  • Cloud PBX system
  • Unlimited local & domestic long distance
  • Voicemail boxes
  • Call routing features
  • Admin portal & apps

Subscription fees are usually priced between $15-$40 per user/month, depending on the provider.

B. Pricing Plans & Included Features

VoIP providers offer multiple subscription tiers with different features included:

Entry-level – Basic call handling features like hold music, call forwarding, voicemail-to-email, etc.

Mid-tier – Adds more advanced features like auto-attendants, call queues, reporting, and analytics.

Enterprise/Unlimited – Includes premium features like call recording, real-time dashboards, Salesforce integration, etc. Along with unlimited domestic and international calling minutes.

The core features included will determine the per user subscription cost. More advanced tiers carry higher monthly fees but may eliminate the need to purchase add-ons.

C. Service Subscription Term

Subscription terms are typically available in 1-3 year contracts, with discounts for longer terms. Month-to-month plans without a contract are also available at a higher rate.

For example, a provider might charge $30/month on month-to-month, $25/month on 1-year term, and $20/month on 3-year term.

D. Advanced Features & Add-Ons

Additional add-on features like toll-free numbers, call recording, or CRM integrations usually incur extra fees on top of the base subscription cost:

  • Toll-free numbers – Ranges from $1-$5 per number per month depending on usage tiers.
  • Call recording – Around $10-$15 per user per month depending on storage duration.
  • Additional phone numbers – Between $1-$3 per direct inward dialing (DID) number per month.
  • Advanced integrations – Range from free to $15 per user per month depending on depth of integration.

E. International Calling Rates

For international calling beyond North America, VoIP providers offer several pricing models:

  • Included minutes – Entry-level plans include 100-1,000 minutes free per month, then overage fees apply.
  • Per minute rates – Ranges from 1-5 cents per minute depending on the destination country.
  • Unlimited – Upgrade for unlimited global calling for $10-$20 per user/month.

Be sure to accurately estimate your international calling needs when selecting a plan. Overage fees can add up quickly.

F. Toll-Free & Metered Calling Rates

Inbound toll-free number and outbound metered call costs vary:

  • Inbound toll-free – Between 3-7 cents per minute depending on usage tiers.
  • Outbound local – At least 500 domestic minutes are usually included before overage fees of 1-2 cents/min.
  • Outbound long distance – Around 1 cent per minute without a monthly overage maximum cap.

G. VoIP Hardware Costs

Some additional VoIP hardware like desk phones and fax machines may incur one-time upfront costs plus potential monthly fees.

For example, an entry-level VoIP desk phone starts around $75 per device. Fax adapters range from $50-$100. But hosted VoIP offerings typically don’t have mandatory hardware requirements.

IV. VoIP Cost Comparison

Now that we’ve covered the key components that make up VoIP pricing, let’s see some real-world examples and comparisons:

A. VoIP Cost vs. Traditional Phone Service

Here’s how VoIP stacks up cost-wise against traditional analog phone service pricing:

Traditional Phone Service

  • Line rental per number – $30+
  • Long distance per minute – 10 cents
  • Basic features – $15+
  • Hardware costs
  • Limited flexibility and scalability

VoIP Service

  • Per user monthly fee – $20-$30
  • Unlimited local & long distance included
  • Full features included
  • No hardware required
  • Easy scalability

Potential VoIP Savings:

  • 40-50% lower monthly fees
  • No per minute long distance charges
  • Lower upfront hardware costs

B. VoIP Cost Comparison Across Providers

Pricing can vary significantly across hosted VoIP providers for similar services:


  • Essentials plan: $24.99/user/month
  • Premium plan: $34.99/user/month
  • Toll-free: 3.5 cents/min
  • Int’l calling: 1 cent/min


  • Basic plan: $18.95/user/month
  • Pro plan: $23.95/user/month
  • Toll-free: 2.9 cents/min
  • Int’l calling: Free


  • Basic plan: $19.95/user/month
  • Business plan: $24.95/user/month
  • Toll-free: 3.3 cents/min
  • Int’l calling: 1 cent/min

Pricing for the same components can swing widely, so comparing VoIP rates is crucial.

C. VoIP Wholesale Rates

VoIP providers buy voice minutes and subscriptions at wholesale rates, then mark up for retail pricing. Typical wholesale VoIP costs:

  • Per user lines – $6-$12 per month
  • Per phone number – 19-39 cents monthly
  • Local minutes – Under 1 cent per min
  • Long distance – Under 1 cent per min
  • Toll-free – Under 1 cent per min

Wholesale shows the true underlying costs before provider markups. Corporate VoIP discounts can come closer to wholesale rates.

V. Conclusion

To wrap up, here are some key takeaways around VoIP pricing and maximizing savings:

A. VoIP Offers Significant Savings

VoIP can reduce a company’s monthly phone bill by 40-50% compared to traditional phone lines. Savings come from lower per user fees, free long distance, and no line rental charges.

B. Choose the Right Provider

While basic VoIP capability is commoditized, services differ wildly in their features, pricing models, and costs. Conducting thorough VoIP rate comparisons is critical for finding the most cost-effective provider.

C. Consider Needs for 2023 and Beyond

Assess both your current and future business phone needs around number of users, call volumes, and features. Seek scalable solutions that can flex as needs change.

Carefully evaluating VoIP pricing models and service requirements will help determine the most affordable solution for your business calling needs both today and in the future. Be sure to utilize this guide’s VoIP rate analysis during your evaluation process.