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MegaPath VoIP Phone System

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I. Introduction

MegaPath is a prominent business communications service provider delivering reliable VoIP phone solutions, internet connectivity, managed WAN, and network security capabilities to SMBs and large enterprises since 1996.

Acquired by Fusion Connect in 2018, MegaPath continues serving 60,000+ business customers leveraging its national voice and data network spanning 100+ POPs with geo-redundant data centers maintaining five 9s availability.

Let’s explore MegaPath’s VoIP business phone offerings and how they aim to simplify communications for organizations.

II. Phone Resources

MegaPath consolidates helpful phone system support resources for subscribers in one place:

Archived support documents for legacy MegaPath Hosted Voice and MegaPath One services

Under the resources tab on their portal, find user guides covering features, admin tasks, contact center capabilities etc on retired MegaPath branded hosted VoIP platforms purchased prior to mid 2019 now rebranded as FusionWorks Voice.

Specific user guides and training materials for phone models

The voice support section also compiles helpful Quick Start guides, admin manuals, and videos on popular end user deskphone makes from Polycom, Yealink and Cisco outlining basics from device setup, to personalization to troubleshooting.

Phone Comparison Guide

An excellent matrix allows easily contrasting technical specifications, capabilities, and images across various models offered to aid prudent procurement decisions.

III. MegaPath Archive: Voice Learning Center

This retired knowledge base is a treasure trove covering MegaPath’s legacy VoIP solutions:

Archived support documents for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.

Substantial site resources around implementing and managing the earlier iteration of MegaPath branded Voice products help fill knowledge gaps for long-time subscribers still on those platforms.

Guide for transferring existing phone numbers

The technical guide details steps involved in porting numbers from other providers or traditional PRI/T1 lines onto MegaPath VoIP platform for preserving identity.

Administrator resources

How-to sections allow IT teams to easily configure auto attendants, hunt groups, call forwarding schedules etc without vendor assistance via the admin portal for faster adaptations.

Passwords reset article aids restoring locked out accounts promptly by appropriately authorized personnel.

IV. MegaPath Reviews

Here are some evaluation perspectives on MegaPath services:

Positive reviews for MegaPath’s wide selection of services and products.

MegaPath earns strong positive feedback specifically around responsive account management teams guiding clients through optimal selections from its extensive portfolio spanning internet, voice, managed network, security, SD-WAN services.

Broadband internet services

Uptime reliability, low latency performance, and connecting hard-to-reach locations stand out as wins for MegaPath’s broadband internet offerings leveraging reliable Ethernet, Bonded T1s on their private MPLS backbone augmented with DSL last mile circuits.

Voice services

Affordable SIP Trunking solutions enabling steady BYOD adoption through tight integration with popular IP-PBXs like Avaya, Cisco, Microsoft environments receives favorable feedback.

Expansion and improvement of services offered by MegaPath

Long-term customers point out enriching capabilities introduced over time such as mobility features, enhanced analytics, contact center functionalities that solved pain points improving end user experience.

V. Best VoIP Providers

Evaluating MegaPath’s hosted VoIP solutions positioning among top providers:

MegaPath offers solid unlimited national calling at a reasonable price.

Starting at $19.95 per seat monthly, MegaPath’s hosted voice packs include local/domestic long distance use cases suited even for traditional PBX users migrated to IP environment.

No-contract approach is very popular.

The month-to-month pricing provides the flexibility to adjust plans or cancel anytime without early termination penalties. This alleviates common customer friction.

High marks for customer service, but some clients have reported issues.

While reviews praise onboarding guidance and technical support response times from dedicated account reps, a few cite navigating company rebranding causing temporary service disruptions after Fusion Connect’s acquisitions.

VI. MegaPath Launches Hosted Voice Mobile Capability

This 2014 press release outlined MegaPath’s forward-looking mobile VoIP solution:

Hosted Voice Mobile provides one-number VoIP calling capability

MegaPath ONE app gives smartphones dual-persona capability allowing separating business and personal comms contexts clearly.

Integration of rich features

Mobility combining UC features like unified corporate directory, presence, Find me Follow me, Visual Voicemail improve productivity for remote employees.

No PBX or Key System to lease or buy

The cloud delivery model here avoided major hardware investments associated with enabling mobility.

Free domestic long-distance calling

Mobile app uses data connectivity for affordable VoIP rates without cellular minute deductions. WiFi handoffs ensure call continuity.

This pioneering capability addressed the bring-your-own-device (BYOD) trendin a secure, integrated manner.

VII. Conclusion

In summary, MegaPath (now Fusion Connect) delivers reliable, cost-effective VoIP phone solutions complemented by a comprehensive suite of managed network services fitting different business requirements. Their national MPLS footprint, responsiveness from account management and customer service teams set them apart from cut-throat competitors in crowded markets across Internet, Voice, Security domains. The sustained focus helping enterprises transition away from legacy to cloud environments positions them well for the future.

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