NordVPN is one of the most popular virtual private network (VPN) services on the market, used by millions of people worldwide to protect their privacy and security online. However, some NordVPN users may eventually decide they want to cancel their subscription and request a refund. NordVPN offers a 30-day money-back guarantee, allowing users to get a full refund within the first month.
This article will provide an in-depth explanation of NordVPN’s refund policy, detailing how to cancel a NordVPN subscription and get your money back. It will also cover reasons why you may not receive a refund, discuss NordVPN’s free trial option, explain how to fully cancel a NordVPN subscription, and suggest alternative VPN services to consider instead of NordVPN.
II. How to cancel NordVPN subscription and get a refund
If you want to cancel your NordVPN subscription within 30 days and get a full refund, the process is relatively simple. Here are the basic steps:
Contact NordVPN Customer Support The first step is to contact NordVPN’s customer support team directly and request a refund. You can submit a cancellation and refund request via NordVPN’s live chat feature or by emailing [email protected]. Provide your order number or other account details when asking for a refund.
Uninstall NordVPN App Next, uninstall the NordVPN application from any devices where you have it installed. Removing the app ensures you are no longer connected to NordVPN’s servers and no longer using the VPN service after cancelling.
Find a Good Alternative VPN
With your NordVPN subscription now cancelled and refunded, you may want to research alternative VPN providers that better suit your privacy needs or budget. Some top-rated alternatives to consider include ExpressVPN, Surfshark, CyberGhost, and Private Internet Access.
III. Reasons Why You May Not Get a Refund from NordVPN
While NordVPN does offer a 30-day money-back guarantee on all annual subscription plans, there are a few scenarios where you still may not receive a refund, including:
Purchased With Prepaid Card If you purchased your NordVPN subscription using a gift card or prepaid debit card, you likely forfeit the refund since the card has already been redeemed. NordVPN cannot credit back a prepaid purchase.
Violated Terms of Service
You are also not eligible for a NordVPN refund if you have violated their Terms of Service agreement in any way. This could include things like hacking, spamming, or other illegal activity when connected to NordVPN’s servers.
Past Refund Period NordVPN only allows subscription refunds within 30 days of your initial purchase. If it has been over 30 days since you paid for your NordVPN subscription, you are no longer eligible for a money-back guarantee refund.
Purchased Via Third Party
If you originally bought your NordVPN plan on iTunes, the Google Play Store, Amazon, or another third-party vendor, refund policies can differ. You may need to request the refund directly from that marketplace instead of NordVPN.
IV. NordVPN Free Trial
Before committing to a paid NordVPN subscription, new users can test out the VPN service through NordVPN’s 30-day money-back guarantee, which acts as an official free trial.
The company also offers an exclusive 7-day free trial via partnerships with various review websites. When signing up for NordVPN via one of their affiliate partners, users can access a short 7-day trial to evaluate NordVPN’s performance before paying.
30-Day Money-Back Guarantee The 30-day refund policy allows new NordVPN subscribers to use all features of the VPN service for a full month risk-free. If you cancel within 30 days, you receive a full refund. It serves as an unofficial free trial of the platform.
While NordVPN does not have an official free trial apart from partners, the 30-day money-back guarantee gives you adequate time to thoroughly test the VPN service before committing to a long-term subscription.
V. How to Cancel NordVPN Subscription
If you used NordVPN’s free trial period or 30 day money-back guarantee and still don’t want to continue your subscription, canceling is quick and easy:
- Contact NordVPN Support: Reach out to NordVPN’s customer support team via live chat or email. Specify you want to cancel your account.
- Disable Auto-Renewal: The next step is to disable future automatic billing for the subscription so you are not charged again after canceling.
You can toggle auto-renewal off via the Payment Settings section of your NordAccount dashboard.
- Uninstall NordVPN: Uninstall the NordVPN application completely from all of your devices after canceling your account.
- Use VPN Alternative: You may choose to shop around for a new VPN service provider that better meets your needs or budget long-term since you are no longer a NordVPN member.
Following this simple 4-step cancellation process ensures your NordVPN account is closed and set up for a refund to be processed to your original payment method within 5-7 business days.
VI. Alternative VPNs
If after trying out NordVPN you found the service did not meet your expectations or needs, you have plenty of alternative VPN options to consider for protecting your online privacy and security instead, including:
ExpressVPN One of the top VPN providers overall in terms of speed, reliability, and security. More expensive than NordVPN but offers best-in-class performance and a large server network spread across 94 different countries.
Surfshark Offers very affordable subscription plans starting at just a couple dollars per month. Surfshark allows unlimited simultaneous connections and has a private DNS and leak protection.
CyberGhost Has an extensive server park with over 7400 VPN servers available across 90 different countries. Excellent speeds and a reliable no-logging policy around user data and traffic.
Private Internet Access (PIA) A budget-friendly VPN solution with a reliable network of servers across 46 countries. Offers robust encryption and privacy tools like an advanced ad/malware blocker.
There are also other NordVPN alternatives like ProtonVPN, IPVanish, TunnelBear, and Hotspot Shield – each VPN provider specializing in certain areas like speed, anonymity, security features, or price.
In summary, NordVPN provides a 30-day refund policy for unsatisfied subscribers. To cancel a NordVPN subscription within 30 days and get your money back, you need to contact customer service, disable auto-renewal on your account, uninstall NordVPN software, and find an alternative VPN service if you still require the privacy and security features of a VPN.
You may forfeit the ability to get a NordVPN refund if you violated Terms of Service, purchased using non-refundable payment methods, or missed the 30-day cutoff. While not having a true free trial, the 30-day money back guarantee allows you to effectively “test” the service for a month.
If you tried NordVPN but want to switch, there are many capable VPN alternatives to meet your needs – whether that means getting better performance with ExpressVPN, a cheaper plan from Surfshark or CyberGhost, or robust privacy tools through Private Internet Access.