Introduction
Avast SecureLine VPN is a popular virtual private network (VPN) service used by many to encrypt internet traffic and access blocked websites and content. However, some users report issues of Avast SecureLine failing to connect or not working properly to secure the internet connection. This can be frustrating for those who rely on the VPN service for enhanced privacy and security online. Identifying the root causes and applying troubleshooting steps is key to resolving connection problems with Avast SecureLine.
The inability to connect to Avast SecureLine VPN can stem from a few common factors. Outdated app versions, network conflicts, firewall or antivirus software clashes, and server congestion are prevalent triggers of connection failure. Thankfully, by updating the VPN software, changing connectivity settings, disabling security programs, and switching server locations, users can often get Avast SecureLine working again quickly. Persistent connection problems may require advanced troubleshooting, reinstalling the VPN app, or contacting Avast support.
This article will provide an in-depth examination into why Avast SecureLine VPN commonly fails to connect on devices and the best practices to restore functionality. With the proper solutions, users can get back to benefitting from secure and private internet access through the VPN without interruption.
Possible Causes
Here are the most prevalent culprits behind Avast SecureLine VPN connection problems:
- Outdated Software
One of the most common reasons Avast SecureLine won’t connect is an outdated version of the VPN app on the user’s device. Avast frequently rolls out software updates to add new features and security enhancements. However, outdated versions can experience compatibility issues and bugs that disrupt normal functioning.
Ensuring the Avast SecureLine app is updated to the latest release often resolves many connection errors users face. It is recommended to install updates as soon as they become available or enable automatic updates for a seamless experience. Updating other device software, like operating systems and firmware, is also beneficial.
- Network Issues
The quality of one’s internet connection greatly impacts the ability to connect to the Avast VPN network. Connection problems like unstable wifi signals, network congestion, and limited bandwidth can all trigger SecureLine errors during the login process.
Switching to a stronger wifi network or wired ethernet connection may allow SecureLine to connect when a spotty mobile connection fails. Testing the VPN connection on different networks helps identify where network-level conflicts arise. Troubleshooting one’s network hardware for signal interference, updating router firmware, or contacting the ISP for assistance optimizes connectivity across all devices and apps, including Avast SecureLine.
- Firewall or Antivirus Conflicts
Security products like firewalls and antivirus software help defend devices against online threats. However, they can also sometimes block legitimate applications by accident when overzealouslytrying to filter traffic. Avast SecureLine relies on creating a VPN tunnel to route traffic, which firewalls may interpret as suspicious activity.
Temporarily disabling firewalls, antivirus scanners, VPN blocking functionalities, browser extensions, and other security tools can allow SecureLine to connect unimpeded. Users can test re-enabling protections one-by-one after connecting to identify where conflicts arise. Excluding Avast SecureLine from security scans entirely also prevents routine disconnections.
- Server Congestion
Avast operates hundreds of VPN servers globally to route user traffic, encrypt data, and assign IP addresses. During periods of peak demand, high volumes of users connecting can congest servers and slow speeds. Connection requests may time out when servers are overwhelmed, producing errors for Avast SecureLine users attempting to login.
Switching to less populated server locations that are not bogged down with user traffic allows SecureLine to connect despite busy networks. Manually selecting alternate countries or cities in the Avast VPN app provides the most control over avoiding congested locales. An automated “Best Available” function can also choose faster options automatically, providing dynamic server switching as needed.
Troubleshooting Steps
Attempting basic troubleshooting steps is the first course of action when dealing with Avast SecureLine connectivity problems:
- Restart the App
Restarting the Avast SecureLine app flushes out software bugs that can manifest during prolonged uptimes. The reboot helps reset VPN connections and clear app data that may be causing conflicts. Connection capabilities restored after an app restart indicate the VPN client required a fresh initialization. Consider updating Avast SecureLine after restarting to prevent recurring software crashes.
- Reinstall the App
If app restarts and VPN configuration changes do not resolve connectivity problems, uninstalling and reinstalling Avast SecureLine often helps. Backup app data first before uninstalling to retain credentials and settings. Download the latest Avast SecureLine installer from the official website and walk through setup again. A clean installation ensures no corrupt files carry over that might disrupt connections.
- Contact Support
Technical issues persisting through app troubleshooting signify larger software defects requiring specialized assistance. Users should contact Avast Support online or by phone after failed self-service attempts. Support agents can initiate remote desktop sessions for advanced diagnostic and troubleshooting. Avast may request app logs from users to pinpoint configuration problems. Complex networking conflicts causing SecureLine connection problems may warrant contacting one’s ISP support too regarding optimizations for Avast VPN traffic at the network level.
Alternative Solutions
Two alternative solutions exist for users unable to reliably connect to the Avast SecureLine VPN service after troubleshooting:
- Use VPN Secure Connection Avast Mobile Security Premium for Android includes a proprietary VPN tool called VPN Secure Connection sharing much of the same infrastructure as SecureLine. Switching to the integrated VPN may resolve connectivity problems stemming from Avast SecureLine app conflicts. Seamless compatibility with core Avast mobile software provides more reliable access.
- Try a Different VPN Switching providers offers a clean break when Avast SecureLine maintains problematic connection errors without remedy. Many quality VPNs exist like NordVPN, ExpressVPN, IPVanish, and TunnelBear that offer apps across all major platforms. Most services provide free trials for assessing usability before paying. Changing VPNs should enable users to finally overcome nagging SecureLine VPN problems.
Conclusion
In summary, Avast SecureLine’s inability to properly establish VPN connections largely boils down to either outdated apps, network conflicts, security software interference, or server congestion. Applying quick troubleshooting techniques like updating the Avast VPN client, switching connectivity settings, whitelisting the app in firewalls, or changing server location often resolve common connection issues with SecureLine.
Seeking alternative solutions is prudent following exhaustive troubleshooting attempts. Using the Avast VPN Secure Connection or switching providers like NordVPN present fresh options without inheriting old SecureLine problems when they remain unfixed. Contacting Avast Support and one’s ISP can also uncover harder-to-identify network and configuration roadblocks.
By identifying the crux of Avast SecureLine VPN connection failures based on the troubleshooting guidance here, users can swiftly restore access to better prioritize privacy and security during online activities through a stable VPN implementation.