Skip to content
Home » Best Business VoIP Providers » Remote Call Forwarding

Remote Call Forwarding


Remote call forwarding is a phone system feature that allows users to forward incoming calls from their office or home phone line to a different phone number at a remote location. It enables calls to ring at an alternate number rather than the user’s primary phone.

Remote call forwarding provides flexibility for users to receive business or personal calls when traveling, working remotely, or using a temporary phone line. Users can maintain continuous availability via a consistent phone number without missing important calls.

How to Activate Remote Call Forwarding

Users can activate remote call forwarding by contacting their phone carrier and requesting to enable the feature on their account. Here are the steps for two top US providers:

Comcast Business

  1. Log in to the Comcast Business online account portal and navigate to Settings > Phone > Call Manager.
  2. Select “Add New” under the Call Forwarding section.
  3. Enter the 10-digit phone number to forward calls to under “Forward To.”
  4. Set when to forward calls under “When.” Options include Always, Only When Busy, and Only When There Is No Answer.
  5. Click “Apply” to activate the new call forwarding rule.


  1. Log in to My Verizon and select Account > Phone Features.
  2. Under the Phones tab, click Manage Features next to the appropriate number.
  3. Select Call Forwarding and choose Remote Access Call Forwarding.
  4. Enter the 10-digit phone number to forward calls to.
  5. Select when to forward calls: Always, When Busy, or When Unanswered.
  6. Click Continue to activate remote call forwarding.

Users should see remote call forwarding take effect shortly after completing provider steps. Make a test call to confirm activation.

Alternatives to Remote Call Forwarding

While remote call forwarding is a commonly used feature, providers also offer some alternatives:

Caller Redirect

Caller redirect automatically forwards calls without having to first activate the feature. Users simply set the forwarding number they want calls sent to by default via their phone provider account settings.

Remote Access to Call Forwarding

Rather than completely enabling call forwarding remotely, users can opt to log in to their provider account and toggle call forwarding on or off as needed. This allows more selective control versus automatic continuous forwarding.

Both options provide additional flexibility beyond standard remote call forwarding. Users can choose the most convenient method based on their usage patterns.

How to Cancel Remote Call Forwarding

To disable remote call forwarding, users must contact their phone provider to remove the feature from their account. Here are the steps for Verizon:

  1. Log in to My Verizon and select Manage Features for the appropriate phone line.
  2. Under Call Forwarding, choose Remote Access Call Forwarding.
  3. Select Turn Off to disable the feature and stop forwarding calls.
  4. Confirm turning off call forwarding in the prompted verification box.

Once disabled, incoming calls will once again ring at the user’s primary phone number rather than forwarding. Users should test to confirm cancellation after following provider steps. Most providers offer similar quick account toggles to turn call forwarding rules on or off.

How to Modify Remote Call Forwarding Without Internet Service

If users need to update their call forwarding configuration but lack reliable internet access, they can contact the provider’s customer service department directly via phone.

Common use cases include:

  • Needing to switch the forwarding number due to a change in temporary location.
  • Disabling forwarding after completing a business trip or remote work stint.
  • Troubleshooting issues with existing call forwarding setup.

Most provider agents can toggle call forwarding settings during a call to immediately address users’ needs, even without internet connectivity. However, direct customer support interactions typically incur extra fees outside bundled allowances.

How to Forward Calls Only When Busy or on Another Line

Rather than forwarding calls indefinitely, users can configure rules to forward calls conditionally only when:

  • The phone line is busy with another call already in progress.
  • The call rings but is not answered after a set number of rings.

Here are the steps to set up conditional call forwarding on a Verizon line:

  1. Access Call Forwarding settings via My Verizon.
  2. Choose “Only When Busy” or “Only When Unanswered” under options.
  3. Enter the forwarding number to send calls to when those conditions occur.
  4. Set the number of rings before considering unanswered calls should forward.

With these rules, calls will forward dynamically based on real-time line status rather than blindly sending all calls. Users can better manage forwarding only when critical.


In summary, remote call forwarding gives users enhanced mobility, flexibility, and availability by routing calls to alternate numbers when away from their primary phone line. Both residential and business customers can benefit from uninterrupted call access while traveling or using temporary numbers.

With providers like Comcast and Verizon offering straightforward tools to manage forwarding settings, users can easily activate caller redirect when needed and disable it upon return. Beyond basic forwarding, advanced rules help users optimize how and when to apply call redirection.

As remote work and business travel expand, solutions like remote call forwarding facilitate productivity by keeping users seamlessly reachable regardless of location. With proper configuration suited to usage patterns, providers make it simple to leverage robust call management features that maximize convenience and connectivity.