Virtual phone systems are great, but they are not a perfect fit for all businesses. A virtual phone system can provide businesses with a scalable, low-cost option that will give your employees and customers a professional communication infrastructure. What is a Virtual Phone System? A virtual phone system is a cloud-based system that can […]
Switching from a standard system to a VoIP based system is becoming increasingly common in the business world. In fact, around 61% of businesses are making the switch to these updated systems. What is a VoIP Gateway? In the simplest way possible, a VoIP gateway is a piece of hardware that can convert telephony […]
Voice over Internet Protocol is a form of technology that allows its users to make calls, send messages, forward calls, route calls, and send all files solely over the internet. VoIP systems work by converting all audio and video files into digitized voice communications, which are then transferred through internet broadband. With all functions running […]
A call center dialer might be one of the best tools to have when your call center makes many outbound calls. A dialer isn’t only a needed tool for call centers as a whole, but can also be useful for call center agents as well. Technology is always changing, and with each upgrade and advancement, […]
By 2022, customer experiences will overtake prices and products that businesses are selling. If call centers are actively trying to improve customer satisfaction and boost sales, then they could start losing clients to competitors. Customer experience software and hardware can help call center agents to answer questions easier, improve their own services, and even better […]
If you are a gamer, or interested in joining the gaming community, then discord software from VoIP systems will be something worth looking into. Discord software is a proprietary freeware VoIP application specifically designed for those in the gaming community. This type of software specializes in text and audio communications between users in chat channels […]
Interactive Voice Response features, or IVR features, can improve the quality of services that your call center provides. IVR can automate workflow and manage customer support even easier than before. This feature can allow your center to create multi-level interactive voice response menus to guide each caller through the options they are presented, and make […]
When seeking support for simple issues, no one likes to wait to speak with agents for long periods of time. From the automated messaging systems to sudden disconnections, this isn’t something that is typically looked forward to. With all the issues that can arise when dealing with technology, it’s helpful to know the basic steps […]
Businesses need to start stepping up with growing demands of customers, and having technology that can facilitate this growth in the easiest way possible will be highly beneficial. Technology is always evolving and becoming more and more sophisticated, giving all who utilize it flexibility, cost optimization, and convenience. With cloud systems and artificial intelligence picking […]
As recent studies have shown, the call center industry is alive and thriving. There have been well over 32,000 new positions in this industry in the past year, with plenty of expansions for some offices. With that being said, it is imperative that call centers operate to the best of their abilities in terms of […]
Nirvanix delivers VoIP, business phone systems and cloud storage services to SME’s and Fortune 500 companies alike. 