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A Voice over Internet Protocol Private Box Exchange system, commonly known as VoIP PBX system, is a type of business telephone system that will provide services similar to traditional phone lines and PBX systems. The only difference is that this system does not run over a companies LAN or WAN data network and instead, is utilized through a circuit-switched network.

Related Service: See our Hosted PBX Systems

This type of system can switch calls between VoIP local lines and traditional phone lines, making communication seamless. A VoIP PBX system can be hardware-based, or function solely through the internet as a software system. A PBX is the central most component of most modern VoIP systems, making them able to connect internal calls and external calls through a VoIP gateway.

Why Should You Switch to a VoIP PBX System?

This type of phone system is one of the most flexible systems for your business on the market. It is easily configured and effective for all businesses, with added advantages for the basic user. Some added features include integrated video conferencing, instant messaging, auto attendants, low cost international calls, content center functionally and advanced call routing.

  1. With this type of system, you and your provider can decide on the type of deployment you are seeking. You can choose to install the software on-premise, in the cloud, or hosted by another company.
  2. You will only need to pay one low flat rate per month and are allowed to add an unlimited amount of users.
  3. By securely connecting to the PSTN network with VoIP supported gateways, you will be receiving the best-integrated VoIP system.

The Most Beneficial VoIP PBX Features

VoIP Ready

Now that most businesses and even individuals are moving away from the traditional phone systems, you don’t want to be left behind in this switch. SIP is the new standard, and purchasing a phone service that does not support it will be detrimental to the growth of your business.

Voice Messaging

In the previous years, voice messaging was merely an option, but now today it comes free of charge with VoIP phone systems. This makes it easy for businesses to exchange voicemail messages and even video voicemail messages, which is another feature that is sometimes included in VoIP packages.


In today’s day and age, workers are now beginning to realize the benefits of working remotely. If this is the case for some of your employees then VoIP phone systems are most ideal. Your PBX will support mobility features that are offered in the form of software or applications for mobile phones, allowing communication from all over the world.


One of the best ways for your employees to cut down on travel costs is hosting video conferencing from the comfort of your own office. Your phone system will be able to support multi-party conferencing, which takes three way calling a step farther.


What employees wish to go back and count all calls made or received from the business? With this type of VoIP PBX phone system, you can measure calls and receive detailed call history features.


Setting Up Your VoIP PBX System 

The installation process is as easy as flipping a switch. Literally.

All you must do is speak with your VoIP service provider and talk more about the best ways to set up your system. By utilizing your provider’s installation methods, you will be ensured that your system is configured properly. The installation and deployment will happen at the provider’s on-site center, making them in charge of handling all the work that’s involved. This type of system can be installed in as little as one day and is easily scalable.

The Costs of VoIP PBX Systems

All the costs that are associated with these types of systems are minimal. You will need to purchase VoIP devices for your staff if you wish, or you can allow them to use their laptops and mobile phones. If they chose to use this system on their previously owned desk phones, then a headset and softphone software is needed.

The long term costs of these systems are also very low. With a cheap monthly subscription package, your business doesn’t need to spend money on recurring fees. Ongoing maintenance, upgrades, and troubleshooting are handled by your service provider, allowing them to foot the bill for all that needs to be done.

It’s important to note that the costs of installation and monthly fees will vary based on the type of systems installed. There are two different ways to utilize this system.

On-Premise PBX

This type of system has very high start up costs because all the hardware is moved to be in the hands of your business. With that comes low recurring costs but high maintenance fees. If your business hosts its own system, then you will be in charge of all things that your system requires, including day to day involvement, IT issues, and maintenance.

Hosted PBX

This is what most businesses will opt for due to the low set up costs, low subscription costs, and no needed maintenance fees. Your IT team will not need to be as involved, because your PBX provider will do all that is needed.