No matter what applications and services businesses use, making a phone call is the most important and the top of many lists. Your business depends on the ability to speak with customers, answer inquiries, and support all services offered. On the other side of things, customers expect those phone calls to deliver high-quality voice functions and pristine audio. With the increasing IP traffic on most networks, your business needs a consistently high-quality phone system. With no dropped calls, dropped packets, jitter, or one-way audio functions. If your business doesn’t deliver, your customer retention and revenue may suffer.
Voice over Internet Protocol, VoIP, monitoring is end to end measuring of each network, giving businesses a full view of their call experiences. From there, QoS, or quality of service, is measured and improved, based on the data given back.
This type of software allows call monitoring, tracking, performance analytics, and overall analytics to be taken from each employee’s line. An efficient VoIp monitor will help your business visualize and pinpoint issues with calling over the entire network. These statistics will also delve into bandwidth specifics and traffic on your phone lines. From there your business can troubleshoot any packet loss, latency, and jitter factors that are negatively affecting your phone lines.
What VoIP Monitoring Software Does
With a larger customer base beginning to shop online, and employees working remotely, the demand for a seamless experience is increasing. Of course, VoIP systems offer an all-encompassing solution for high-quality communication methods, but updates and advancements are always important for company growth.
Most network monitoring software and providers use advanced technology to bring out proactive approaches to troubleshooting. Almost all providers will offer services to check up on voice quality, jitter, latency, and packet loss. Additionally, some services also provide vital metrics and complete visibility into your business’s entire communication environment. Important issues such as Quality of Service will be highlighted as well, offering businesses plenty of solutions for VoIP improvement.
What Types of Information is Provided To Businesses That Monitor Their VoIP Network?
The greatest concern for any business in terms of their voice communications is quality. Hence, businesses need to monitor VoIP to maintain voice quality, jitter, and latency within their network. Listed below are a few graphs and statistics that your business will find useful after VoIP network monitoring.
- VoIP Network Overview- This is an all-inclusive chart that will show MOS, RTT, latency, jitter, and packet loss statistics for each line in your network. These values shown on these graphs will be updated each time you run monitoring tests.
- Positive and Negative Jitter Graphs- These graphs will monitor jitter in real-time for each line from its source to its destination. From there, this graph will show if there are any spikes in jitter along the way.
- Packet Loss Graph- This graph will let your business know how many packets are being dropped during each call. You can then use this information to determine how it affects the call quality and connection that was established.
- Error Statistics Graph- By looking at this graph, you will see how many errors your network undergoes. Errors such as late packet arrival, packet loss, and out of sequence data transmissions will be shown here.
The Bottom Line of VoIP Monitoring
For most businesses, network monitoring will be a powerful and real time tool to track the quality of service and voice quality throughout their communication methods. From bandwidth and voice quality, to call traffic and failed call numbers, monitoring will prove to be highly beneficial. When and if problems occur throughout a network, business owners will be able to pinpoint each problem and improve on what is needed. This way, customers and employees are ensured smooth calls and quality communication channels.