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Cloud-hosted PBX providers are popping up all over the place. It’s hard to know who is reputable and who isn’t, which can be frustrating if you’re looking for a reliable provider. This article will help you find out what type of service is best for you based on how many employees you have and what features you need.

How to Choose the Right Cloud-Hosted PBX Provider?

A cloud-hosted PBX (private branch exchange) is a phone system in the cloud that offers all of the features and benefits of an on-premises PBX without any upfront capital investment. The best part about a host-led PBX service? It’s hosted on servers with high availability, redundant power supply, and firewalls to protect against unauthorized access. This makes for peace of mind when it comes to company communications safety. But how do you know which provider is right for your business?

What Is a Cloud Phone System and How Does It Work?

A cloud phone system takes many of the features you need in a VOIP solution and delivers them through a high-performance, secure web interface that can be used from any desktop or mobile device. It works by connecting with your existing IP communications equipment using industry-standard protocols to provide advanced call handling features at far less cost than most traditional systems.

Cloud phone systems support a variety of different types of users by integrating with your existing communications infrastructure. The system features can be fine-tuned for each group of users, and the system is updated remotely as you see fit. This allows for rapid configuration changes that improve efficiency while reducing waste and cost.

The voice quality provided by a cloud phone system is often superior to traditional enterprise-grade systems because it uses advanced protocols such as SIP to ensure the highest level of call quality over any Internet connection. It also takes advantage of high-quality digital signal processors (DSPs) on dedicated hardware to deliver unmatched sound clarity at a lower cost than implementing DSP in software.


If you’ve been considering a switch to a cloud phone system, we hope this post has given you some insight into how they work. Cloud PBX can offer many benefits for businesses of all sizes. To get started with a cloud PBX system and the process of switching your phone service provider and making the transition from on-premises phones to an IP PBX, reading this article will give you all the information you might need.

You can learn more about cloud PBX solutions in our next article.

Cost Savings of a Cloud Phone System

Businesses of any size can benefit from switching to a cloud phone system. By eliminating the need for on-site hardware, you can save money that was being spent on maintenance and have more resources available to spend on other business priorities. Cloud PBX providers also often offer attractive packages with pricing schemes designed to fit your needs, helping you enjoy even greater savings over time.

Many SMBs are finding that a cloud solution is right for their growing businesses because it offers them more freedom when making changes down the road and allows them to focus their efforts on improving their core business rather than struggling with managing legacy phone systems in order to keep up with ever-changing technology.


One of the best reasons to choose a cloud phone system over its on-premises counterpart is that cloud solutions are able to accommodate all types of business needs. Whether you have just one worker or hundreds around the globe, most virtual PBX providers will be able to meet your needs by scaling up as needed and handling overflow when necessary during busy times.

Cloud PBX providers also offer varying levels of service features and options so that businesses can find a plan that matches their particular preferences, allowing them to pay only for what they need without being forced into advanced capabilities they might not use. Some providers even allow users to upgrade at any time in order to take advantage of enhancements or new features, based on customer needs and budget considerations.

Limited Maintenance & Administrative Requirements

Managing an on-site phone system requires daily maintenance and numerous interactions with carrier providers. In addition, businesses must also set up all-new lines themselves through manual work processes that can be time-consuming and frustrating. This might include calling the local telephone company in order to verify the availability of appropriate telephone numbers, as well as initiating associated wiring or cabling connections to a network hub or router. The process for adding phones to the system involves similar calls and then configuring a variety of computer settings to accommodate each new line.

Cloud PBX systems make such activities unnecessary because they offer self-provisioning services that eliminate the need for interaction with third-party carriers. A cloud-based system automatically handles any necessary provisioning tasks required by provider plans. In addition, it lets an organization access information and tools on a private network that helps them set up new lines of business or departments quickly by automating tasks such as provisioning and assigning phone numbers.

Mobility & Geographical Flexibility

Cellular phones are breaking down geographic barriers and becoming the preferred means of communication for many people. With a VoIP phone system, calls made with any type of device can be received on an unlimited number of phones in any location: home, office, or mobile. Many cloud PBX systems also include additional free features that support mobility as well as maximum flexibility throughout the enterprise network. These features include call forwarding to multiple devices, one-click voice mail access via email, and more automated ways to get information about which lines ring where.


Cloud PBX Solutions helps in integrating your business app’s into your Cloud Phone System so you can better communicate with all your customers and employees even if they are located in different areas around the world. This is the best way to reach your business goals, as well as lower costs and increase profits.

Unified Communications

If you want your employees to work together, then there is no better way for them to do this than with a cloud phone system. You can easily increase their efficiency and communication so that they become more productive.


Since they are an essential part of a business, it is really important that you find the right one for your needs. This will help you bring your company to the top and increase your profits while lowering operational costs. There are many benefits that go with using this type of phone system, but in order to efficiently utilize them, you need to choose wisely from all the options available on the market today. Cloud phone systems have grown in popularity lately because they offer more features and services than traditional ones.

Cloud PBX Advantages & Disadvantages

Cloud PBX systems are an easy way to reduce your company’s IT costs and simplify communications. They allow you to use a mix of cloud-based voice, data and messaging services without the need for onsite hardware or software. But before jumping into this new technology with both feet, it is important to weigh the pros and cons of installing a Cloud PBX system in order to make sure it will be worth the investment.

Cloud PBX Advantages

Aside from offering a convenient way to have your business communications handled, cloud PBX can also help you get top-notch features at an affordable price. Here are some of the advantages offered by this new technology.

  1. Affordable and Flexible – When you sign up for a cloud PBX system with a reputable company, most likely there will be no upfront fees or contracts required. You can pay monthly as you go or prepay for an annual package in advance to save money. This allows you to start small and add more services when needed without paying extra charges or committing to long-term agreements.
  2. Control Over Features – With traditional phone systems, one of the disadvantages is that they require extensive installation of hardware which carries high costs and makes it difficult to upgrade or move the needed hardware. Cloud PBX services are flexible enough, however, to be used by businesses of all sizes from a single workstation to an entire office. You will have your own phone number and extension even if you share space in an office building or multiple branches with other companies that use the same system.
  3. Added Features- Cloud PBX features such as voicemail, fax relay, call forwarding, and many others can be added on as needed for a low monthly cost and upgraded over time without switching types of systems. This type of system also allows employees who travel or move around a lot to bring their number along with them.


Cloud PBX Disadvantages

Cloud Phone Systems are a new way of doing business. It’s being touted as the next step in phone service, and many companies are making the switch. But before you jump on board, here are some things to consider.

  1. Cloud PBX systems require a reliable internet connection. If your company is in the middle of nowhere or has spotty access to the outside world, it might not work as well as you’d think.
  2. Cloud Phone Systems are also fairly new technology and aren’t quite like traditional phone lines.
  3. Added Features- Although the cost can be low compared to other types of systems, there are always optional features that need to be bought separately when your company needs them (and they will). For example, a small business can start with a basic phone system but will find that after only a few months employees want things like voice mailbox extensions, conference calling, faxing capabilities, and more.

Cloud PBX vs. On-Premise Phone Systems

When it comes to choosing between a cloud PBX and an on-premise phone system, there are many factors that need to be considered. Which one is the best for your company will depend on what you need from a phone system. Do you want something flexible and scalable? Do you want something that your employees can learn quickly? Do you need features like easy conference calling or unified messaging? And will it be easier for your IT department to manage a cloud PBX vs. an on-premise phone system?


There are many different types of phone systems on the market and deciding which one is right for a business can be difficult. It’s important to look at all the factors when choosing between an on-premise and cloud-hosted PBX. It really comes down to what suits your company best in terms of hardware, flexibility, security, features, cost savings, support, and more.

Cloud PBX

A cloud PBX phone system is a hosted VoIP (Voice over IP) platform where all of the necessary equipment and software to run your company’s telephone service is stored remotely on the internet. Cloud PBX provides many benefits for businesses, including low cost, no upfront capital investments, ease of use, and scalability.

Onsite / On-Premise / Traditional PBX

Traditional PBX phone systems are a thing of the past. Nowadays, people have access to tools that can help them communicate with others more easily and efficiently. But there’s still something to be said about the classic desk-bound telephone system–a true staple in any office environment.


A desk phone serves as a business lifeline, connecting employees with their clients and colleagues alike. It also provides an easy way for businesses to monitor employee productivity through call logs that document who has been talking when they should have been working! However, there are many downsides including an inability to meet face-to-face with co-workers for collaboration purposes, increased difficulty communicating with clients due to distance constraints (i.e., phone), missed opportunities for connection with other people outside of your company because you may not see them as often as if they were at the office, etc.

How to Choose the Right Cloud-Hosted PBX Provider

PBX phone systems are a key tool for business productivity, but it’s not always easy to know how to choose the right service. There are many factors that you need to take into account before making your selection: company size and budget, number of extensions needed, call quality preference, etc. In this blog section, we’ll cover everything you need to know about finding the most fitting cloud-hosted PBX provider.


What usage costs and taxes does the quote or pricing include?

A PBX provider’s quoted price does not always include all the taxes and fees. For instance, many providers quote their prices excluding PST/GST taxes that buyers have to pay in Canada unless the province they are located in British Columbia. Depending on where you live, you might also have to pay local sales tax (LST), which you can learn more about from different providers in your area.

To make sure there won’t be any surprises down the road avoid those companies whose pricing without additional charges is unclear or incomplete.

How will my business calls be billed?

Different cloud-hosted PBX services charge for calling and SMS differently. The most common call billing methods are per minute, per extension, per user, and flat rates. Before choosing a certain plan, check how much it costs to call out and in-province. Some service providers may charge more for calling out of province.

It’s most common with unlimited local calling plans but also applies to long-distance and international calls as well. So you might get surprised by very high bills if your business needs a lot of phone calls within the country or internationally. One way around this problem is selecting an unlimited calling plan that has “per unit” billing instead of “per minute.” The second option is when the provider offers a lower base price with several components added on top depending on how hard the customer uses the calling plan.