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Voice over Internet Protocol, commonly known as VoIP, is a special technology that replaces traditional telephone calls and instead, functions
Are you interested in learning more about cloud PBX solutions? You are in the right place! If you’re looking for
VoIP, also known as Voice over Internet Protocol, is a system that utilizes packet-switched technology, as opposed to the traditional
With VoIP systems on the rise, it’s beneficial to know all the types of VoIP accessories needed for your phone
Most call centers will monitor quality in subtle ways during calls with clients. If you have heard the pre-recorded messages
t’s no secret that VoIP is becoming one of the most, if not the most, popular forms of communication on
Interactive Voice Response features, or IVR features, can improve the quality of services that your call center provides. IVR can
By 2022, customer experiences will overtake prices and products that businesses are selling. If call centers are actively trying to
A call center dialer might be one of the best tools to have when your call center makes many outbound
Virtual phone systems are great, but they are not a perfect fit for all businesses. A virtual phone system can